Frequently Asked Questions

What is a de-googled phone, and why should I consider using one?

A de-googled phone is a device with Google services and trackers removed to enhance privacy. These phones run on open-source operating systems like GrapheneOS, CalyxOS, or /e/ OS, which prioritize data protection and reduce tracking. If you value your privacy and want to minimize data collection, a de-googled phone is a great choice.

Do you retain any customer information after purchase?

No, we do not collect or retain any customer information. To maintain your privacy and security, we don’t require you to create an account to make a purchase. Once your transaction is complete, no further data is stored on our end.

What is the Ghost Call app, and when will it be available?

Our team is developing an open-source app that will allow anyone to make free calls and texts to any phone number—even without a traditional or temporary phone number. This app, built on a decentralized network, will enable secure and private communication. We’ll announce updates on our website as we approach the launch.

How long does it take to process my order?

Orders generally take 2 to 3 business days to process. During this time, we prepare your custom OS, test your device, and package it for shipping. Most orders arrive within 7 to 10 business days, and we offer free shipping across North America to make it convenient!

Are crypto payments faster than credit card payments?

Yes, crypto payments like Ethereum and USDT are processed instantly, which allows us to start preparing your order right away. Credit card and debit payments take slightly longer due to standard processing times.

What should I expect after placing an order with crypto payment?

When you pay with crypto, your payment is processed immediately, so we begin preparing your order sooner. Expect to receive your order within the typical 7 to 10 business days from the time it’s placed.

Is there an extra charge for faster processing?

No, there’s no extra charge for processing times. We work as quickly as possible to configure, test, and ship every device without cutting corners.

How do you ensure the security and functionality of your de-googled phones?

Each phone is thoroughly prepared and tested in-house by our team. We ensure that all components and the chosen operating system work optimally to provide a smooth, secure experience. Our team meticulously inspects every device to meet high standards before it’s shipped to you.

What payment methods do you accept?

We offer secure payment options via cryptocurrency or credit/debit card. Crypto payments are preferred for enhanced privacy, but all payment methods are processed securely to protect your information.

Can I return a product if I change my mind?

Due to the nature of our products and commitment to privacy, all sales are final. We do not accept returns or exchanges. However, if you experience a defect with a product, please reach out within 7 days of receiving it, and we’ll work with you to resolve the issue.

Is shipping really free?

Yes! We offer free shipping on all orders to North America. Since each phone is customized and thoroughly tested, please allow 7 to 10 business days for delivery.

Can I track my order once it’s shipped?

Absolutely. Once your order has shipped, we’ll email you a tracking number to follow your package's progress.

Why does it take a few days to process my order?

Since we load your chosen OS and rigorously test each device to ensure quality, we ask for 2 to 3 business days for processing. This attention to detail ensures you get a high-quality, privacy-enhanced phone.

How does Ghost Call ensure device quality?

Every phone we ship is pre-loaded with the OS of your choice, then tested thoroughly for performance and security. We believe in providing you with a device that upholds our commitment to privacy and quality.